Returns are offered within 30 days of purchase. You can return a product for store credit or exchange the product for an item of equal or lesser value. This includes if you ordered the incorrect product, no longer need the product ordered, or if you received the wrong product. Returned products will be subject to a 15% restocking fee.
Returned items are accepted through return shipping, drop off at our Greensboro location, or returned with delivery drivers.
For delivery orders only: If there is an item that you do not wish to keep, you can refuse it and send it back with the driver. If you refuse a product, you must contact
us by email explaining what item you refused. Upon receiving the product back at our warehouse, we will apply a credit to your account and send an email conformation.
Please note the following exceptions to our return policy:
- Returned products must still be in original packaging—UNUSED and UNOPENED.
- Coffee and perishable food items, such as cream cheese, muffins, scones, etc. cannot be returned.
- If a product is returned by shipment, the buyer must pay shipping cost for returned items.
To initiate a return please contact