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We strive to ship out all orders placed by noon EST on the same business day that they are placed. However, due to high order volume, there may be some instances where orders are shipped out on the next business day. We ship through multiple freight carriers to provide you with the best rates and ship small package orders through FedEx, where most orders will be received within 1-3 busniess days after shipping.
Please note the following for shipped products:
- You will receive an email update with your tracking number once your order has been shipped. Orders can be tracked via FedEx tracking
- Shipping Costs are estimated at the time of your order, but will be finalized and charged after your order has been fully packed and ready to be shipped. While we strive to pack all order efficiently to effectively reduce cost for our customers, factors such as weight, destinations, and shipping carrier rates may result in a variation of final shipping costs. This means that the estimated shipping on your order confirmation may not reflect the final charges.
- Sometimes you may forget something and want to add to your order. In that case, if the order is not boxed, we can add the additional item(s) to your order. Please contact our orders team. Otherwise, simply place a new order.
- After an order has been shipped, there cannot be any changes or cancellations made.
- We carefully pack our glass and other fragile products in such a way that will withstand normal parcel transit handling, but cannot garuntee that they will arrived undamaged.
If you have any questions about an order or our shipping policy please contact our office.
We offer free returns within 30 days of purchase. You can return a product for store credit or exchage the product for an item of equal or lesser value. This includes if you have ordered the incorrect product, no longer need the product you ordered, or if you received the wrong product.
Returned items are acceppted through return shipping, drop off at our Greensboro location, or returned with delivery drivers.
For delivery orders only - if there is an item that you do not wish to keep, you can refuse it and send it back with the driver. If you refuse a product, you must contact us by email explaining what item you refused. Upon reciving the product back at our warehouse, we will apply a credit to your account and send an email conformation.
Please note the following exceptions to our return policy:
- Returned products must still be in original packaging, UNUSED and UNOPENED.
- Coffee and perishable food items, such as cream cheese, muffins, scones, etc. cannot be returned.
- If a product is returned buy shipment, the buyer must pay shipping cost for returned items.
- Some products may be subject to a 15% restocking fee.
To initiate a return please contact our office.